Clcc parent handbook

CREATIVE LEARNING
CHILD CARE
PARENT HANDBOOK
6 West Broadway
Derry, NH 03038
(603) 216-1045
CREATIVE LEARNING
CHILD CARE
Welcome
Welcome to Creative Learning Child Care. We provide quality childcare programs for children
ages 6 weeks - 6 years. Our center is open year round, Monday- Friday from 7:00 am to 6:00 pm.
We feel it is important to build a partnership with parents. At Creative Learning Child Care parent involvement is welcome and encouraged. Parents are welcome to come read to the class, share their occupation, attend family fun night activities, pot lucks, send in recyclables, etc. There are many ways to be involved in our program. Be sure to check the parent board on a regular basis.
Center’s Philosophy
At Creative Learning Child Care we are committed in providing quality childcare in a warm,
loving, nurturing environment. We feel that each child an important individual with ideas that enable them to develop at his or her own level. We encourage the children with these ideas, which builds their self-esteem. Parents will feel comfortable knowing their child/ren are being cared for by qualified Early Childhood professionals.
Our Goals
At Creative Learning Child Care, it is our goal/ objective that through our daily schedule and
learning experiences each child will learn the skills that will help them develop physically, socially, emotionally, and cognitively. They will develop an awareness of others and make positive relationships. * Each child is a unique individual * Each child will develop at his or her own level * Each child will feel safe and secure in a nurturing environment * Each child will develop a positive self-esteem and independence
Non-discrimination Policy
At Creative Learning Child Care, no discrimination will be tolerated on the basis race, cultural
heritage, national origin, marital status, religion, political beliefs, disability, or sexual orientation.
Intake Procedures
A parent or guardian makes an appointment to tour the center. Parents are encouraged to bring
their child/ children with them. The director will give the parent and child a tour of the center.
The parent will be shown the class in which their child would attend. During the tour the parent is welcome to meet with the classroom teacher and ask any questions they may have. If the child is comfortable, he or she can remain in the classroom while the director gives the parent copies of the parent handbook, registration forms, medical record information, and a copy of the centers tuition rate schedule. The director will also answer any questions the parent or guardian may have.
Hours
Creative Learning Child Care is open year round, Monday - Friday from 7:00 am - 6 pm. However
your child’s hours are based on what he or she is registered for. Once your child’s schedule has been arranged, you are expected to drop off and pick up accordingly. Staff hours are based on the number of children enrolled during any one time. If you are late picking up your child, a late pick- up fee will be assessed at the rate of $5.00 for each 10 minute block. After the third time being late the fee will be assessed at $1.00 per minute. Each time a child is picked up late, the staff will fill out a late pick-up form, which will include: the child’s name, date, time of pickup, person picking up the child, and the total fee assessed. Payment should be made in cash and given to the staff person waiting with your child. Payment needs is be made no longer than 24 hours of the late pickup.
Tuition
A two week tuition deposit plus registration fee is due upon enrollment and is non-refundable.
However the two week tuition deposit will be applied towards your last two weeks (only when a two week written notice is given). Tuition is required one week in advance and is due each Thursday for the following weeks tuition. Payments should be left in the payment box located outside the directors office. If payment has not been made by closing on Friday a $10.00 fee will be assessed. If tuition is not paid according to the tuition policy, your child may be asked not to attend until full payment has been made. Tuition for time missed will still be assessed. If payment and penalty fees are not paid within a 2 week period, the child will be terminated from the program. Parents are given one week vacation per calendar year in which no tuition will be charged. Must be enrolled for 6 months in order to qualify for a vacation credit. Vacations can not be accrued and must be taken in a full week. It cannot be split between two different weeks. A two week notice must be given in order be credited a vacation credit. Family Discount 2 children full time = 10% discount off the oldest child’s rate 3 children full time = 15% discount off the two oldest children’s rate Parents are still responsible for the full weekly tuition payment even if the center
closes for a holiday, weather related problems, or if your child is out sick.
Penalty Fees
A fee of $25.00 is charged for each occurrence of a returned check for insufficient or other forms of
uncollected funds to cover banking account obligations. In addition a $10.00 charge will be applied if payment is not made on the next business day after becoming aware of returned check. If a check is returned two or more times in a six month period we may refuse to accept checks. Payment would then need to be made by money orders. What To Bring Each Day
* All children should bring a complete change of clothing to school each day, which should consist of a shirt, pants, tee shirt, underwear, sweat shirt or sweater, and a pair of socks. If your child is an infant or toddler please send in 2 - 3 changes of clothing. * Sweater for summer and winter (in the summer it may be chilly due to the air conditioner). * Lunch in a lunch box with ice pack. We have microwaves in the classrooms which are used only to reheat food. Please remember all food must already be cooked. We only reheat food. Easy Macs need to already be prepared. NO FROZEN MEALS. * Small blanket for rest time / travel size pillows are allowed. * Diapers and wipes for all children that are not potty trained. * Parents are responsible to send in all infant foods and infant formula. * Winter - snow pants, winter coat, boots, hats, and mittens. * Summer - bathing suit, towel, & sunscreen. PLEASE APPLY SUNSCREEN IN THE MORNING BEFORE ARRIVING TO SCHOOL. WE WILL REAPPLY IN THE AFTERNOON. PLEASE LABEL ALL ITEMS
Children’s belongings can be put into a backpack and stay at school each night. Parents are responsible to check backpack and update with clean clothing when items have been soiled. Please make sure proper clothing for the season is available. All blankets must go home each week to be Parent Rights and Responsibility
Parental Visits
Parents are encouraged to visit their child unannounced at any time during the day and observe

Parent Conferences
The teachers will prepare a progress report for each toddler and preschool children two times a
year. One in January and one in June. Infant teachers will prepare progress reports every three
months: January, April, July, and October. The parent will receive a copy of the progress report and a copy will go into your child’s file. Conferences will be made upon request of the parent and/or teacher.
Parent Board
Please remember to check the parent board. Teachers will post information related to your child’s
classroom. The director will also post all pertinent center and community information.
Parent Involvement
Creative Learning Child Care offers many opportunities for parent involvement throughout the
year. We believe that parents are a child’s first and most important teachers, and we therefore aim to include parents in the learning process and encourage them to participate in their child’s education. The following list offers some possible suggestions for parent involvement opportunities at Creative Learning Child Care. We also encourage parents to develop their own ideas for supporting and participating in their child’s education at our program. Assisting / attending center family activities; Participating in field trips as a chaperone; Sharing knowledge, experiences, and careers with the children when parents have expertise related to the weekly curriculum topics; Sharing any other interests or talents with the children, such as playing a musical instrument, putting on a puppet show, or doing a special craft project; Bringing in recyclables to use for projects; Attending the schools monthly breakfast club; Hang up information about our school at you place of work (word of mouth in Communication regularly with teachers about their child’s progress; Providing feedback, suggestions, and constructive criticism on how we can
Parent/Teacher Communication
The teachers at Creative Learning Child Care ask parents to please keep open the lines of
communication. Parent input is welcome throughout the year. Feel free to talk to your child’s teacher if you have any questions, concerns, or suggestions. We believe that good communication between parents and teachers is essential for the success of the children and our school. In addition to the ongoing dialogue between parents and teachers regarding daily school activities, we will also utilize various other forms of communication to keep parents informed about individual, class, and school news. The following are some of the ways we will communicate events, progress, and general news about students and the school: monthly newsletters, telephone, conferences, school events, parent questionnaires, and postings on the parent board.
Transportation to school
Drop Off / Pick Up
Creative Learning does not provide transportation to or from school. It is the parent / guardian’s
responsibility to bring their child to the assigned classroom, take off their coat, put belongings
away, and walk the child into the designated classroom. Make sure the teacher knows your child has arrived. Never drop off your child if no teacher is in the classroom. Parents should inform the teacher of any changes in the child’s schedule I.e. sick, moving, divorce / separation, on medication etc. Please arrive at your designated pick up time. Once your child’s schedule has been set please pick up on or before that time. If the parent is unable to pick up their child the parent must verbally notify the teacher who will be picking up their child. The person who then will be picking up the child must be listed on the authorized pick up person form. Staff will ask for an ID.
Registration Information
Parents must fill out all registration forms fully before their child will be allowed to attend the
program. The forms must be updated annually and/or when information changes such as address,
phone numbers, work numbers, alternate pick up people. Parents must list other people who would be able to pick up their child in an emergency and non emergency situation. Please inform alternative pick-up persons that they will be required to show ID.
Medical Information
All children shall have on file a copy of their annual physical examination filled out by the child’s
health care provider. This shall include lead screening (first one at 9 months) and age appropriate up-to-date immunizations. Physician must also list any allergies and medications needed on a
Birthdays
In celebration of your child’s birthday, Parent’s are invited to come into the classroom and read
their child’s favorite book. The child shows a sense of joy when a parent or guardian comes into
the class. You are also welcome to send in cupcakes or a special snack. Any child with food allergies will be given an alternative snack. No nuts please.
Toilet Training
Toilet training is most easily accomplished when teachers, parents, and children work together.
Children learn to use the toilet through consistent, positive encouragement from adults at home and in school. When a child is ready to begin toilet training an individual training plan will be discussed with parents.

Field Trips
In-center field trips will be planned on a routine basis, which may include: puppet shows, story
tellers, community helpers (fireman, police, dentist) etc. Out-of-center field trips will be scheduled as time allows. Permission slips will be sent out for all out-of-center field trips. Parent chaperones will be needed for these field trips. Parents are encouraged to participate.
Snow Days
We will do our best to remain open due to snow emergencies, however safety will be carefully
evaluated. There may be times when the school may be delayed, closed for the day, or closing
early due to weather conditions. All families will be notified by the director or classroom staff. Tuition payments will be expected for these closures.
Research and Experimentation
Creative Learning Child Care does not allow any research, experimentation, or unusual treatment
involving children without the written informed consent of the child’s parent(s) for each
occurrence. A general parental form that has been signed by the parent will be kept in the child’s file. During any observation there is no interaction between the child and the observer and no identification of the individual child. In no case is any physical harm of the children allowed to be carried out during research, experimentation, or unusual treatment.
Unauthorized Activities
Creative Learning Child Care does not authorize any activities unrelated to the direct care of the
children or to any contacts with the parent(s). “Activities” shall mean but not limited to: a) fundraising b) publicity, including photographs and participation in the media. Termination / Suspension Policy
It is the responsibility of the parents to give Creative Learning Child Care a two (2) week written notification upon termination of the program. If the required notice is not given you will still be billed for that time. If for some reason we find we cannot meet the needs of your child, it may be necessary to terminate your child’s placement. At this time Creative Learning will give parents a two-week written notice. Some children may need a more specialized program, or it may be determined through an evaluation that other services would best meet the needs of your child. We will work with you to find a specialized program that would meet your child’s needs. Creative Learning may terminate a child for non-payment of tuition, or when a parent does not follow the childcare policies and procedures. In this case a written two week warning notice will be given to allow parents ample opportunity to resolve the outstanding balance, or to give a warning to adhere to the rules and policies of Creative Learning Child Care. If at that time full payment has not been made or if policies and procedures still have not been followed, then the termination date written on the termination warning notice will be enforced. We shall inform parents of the availability of information and referral for other services and shall provide this information upon request of the parent. When a child is terminating from the program, the staff will prepare the child for termination in a manner that is consistent with the child’s ability to understand. Diapering Policy
* Children will be changed every two to three hours or anytime soiled. * Each child’s diaper will be changed before and after a nap. * A piece of butcher paper will be placed on the changing mat before each diaper is changed. * Gloves are mandatory and must be worn while changing a diaper. * The butcher paper, diaper, gloves, and any wipes used must be placed into the diaper pail. * The changing table must be sprayed with the disinfectant solution and wiped down. * The staff must wash his/her hands and the child’s hands after each diaper has been changed. Toilet Training Policy
Toilet training is most easily accomplished when teachers, parents, and children work together. Children learn to use the toilet through consistent, positive encouragement from the adults at home and in school. The following signs may indicate that a child is ready to begin toilet training:
* Interest in others using the toilet. * Interest in others using the toilet. * Tells an adult when diaper is wet or contains a BM. * Asks to sit on the toilet, even though the child may not go. When a child shows interest in the toilet either at home or at school, the parents and teachers should discuss how they would encourage toilet training and work together to work out a plan.
The plan will include:
* How to discuss the process with the child * How to phase out diapers
When toileting “accidents” occur:
* Assist the child in removing wet or soiled clothing * Dispose of contents in toilet if possible * Put clothing in a plastic bag and seal it tightly * Ensure the bag is kept in a spot inaccessible to children Potty chairs are empied, washed, and disinfected with bleach solution after each use.

Parents and teachers should regularly communicate regarding progress at home and
Health Care Policy and Illness Procedures

Health Care Consultant: Laurie Woods 1-617-470-4900
Emergency Phone Numbers
Fire-Emergency………………….911
Business Line………………….603-432-6751
Police-Emergency…………………911
Business Line…………………603-432-6111

Ambulance……………………….911

Poison Control……….……………1-800-222-1222
Hospital (Parkland Medical Center…1-603-432-1500 All staff at Creative Learning Child Care are trained in infant and child First Aid and universal precautions. There is always one or more staff on site trained in Infant/Child CPR.
Health Policy
In any childcare setting, disease and illness can be easily spread due to the large numbers of
children, the age of children, and the number of hours they spend together on a daily basis. Even with adequate hygiene that is practiced regularly, both at home and in the classroom, the personal contact and close interactions between young children and staff are such that germs will be shared In order to ensure, as best we can, that illnesses do not spread, we ask that all parents/guardians keep their child at home when he or she is ill. A sick child who is allowed to come to school will be more vulnerable to infection and may not feel well enough to actively participate in our program, including daily outdoor play time. We are concerned with the well-being of all children in our care, and we ask everyone to take appropriate precautions in order to prevent the spread of germs and contagious illnesses. In order to help minimize exposure and prevent the spread of illness, we have developed the following “Illness Procedures and Guidelines” for staff and parents/guardians of Creative Learning Child Care. We have also developed a list of “Specific Illness Procedures” that will help guide parents and guardians in making an informed decision about whether or when to send their ill child to school. It is to everyone’s advantage if our health policy and illness proceduress be respected and adhered to at all times. This will ensure a much healthier environment for the children, families, and staff at Creative Learning Child Care.

Illness Procedures and Guidelines for Staff

Should a child become ill at school, a staff person will move the child to a quiet, supervised area away from other children. We will notify the parent, guardian, or authorized emergency contact and request that necessary arrangements are made for the child to be picked up from the school. Parents/guardians will be contacted by the school and asked to pick up their child immediately if the child exhibits any of the following conditions: * Constant and/or profuse nasal drainage Parents/guardians will be notified immediately if their child has been exposed to an infectious or communicable disease. We will also sanitize the affected child’s For the welfare of the other children and staff, we reserve the right to send a child home upon arrival if they appear to be ill. Creative Learning Child Care reserves the right to determine when a child who
Illness Procedures and Guidelines for Parents/Guardians

Parents/guardians are asked to inform staff if their child has been exposed to an
illness or disease. This will allow us to prepare for and be alerted to the specific Parents/guardians are also asked to inform staff within 24 hours if their child has been diagnosed with any communicable or childhood diseases (see
“communicable diseases” below). This will allow us to inform other families of possible symptoms to be aware of in their children. Parents/guardians are asked NOT to send their child to school when symptoms of illness or disease are present. While we understand that it is neither practical nor realistic to expect that a child be kept at home every time they have a runny nose, it is also impossible for staff to provide one-on-one care for ill children without compromising the care of the other children. Therefore, we have carefully outlined the “Specific Illness Procedures” below to help parents decide whether or
Specific Illness Procedures

Fever: A child with a fever of 101 will be excluded for the remainder of the day.
The child’s temperature must return to normal 998.6) for at least 24 hours before Vomiting and Diarrhea: Vomiting and diarrhea illness are often quite
contagious and should be managed at home. Any child who has vomiting and/or diarrhea while in our care will be sent home for the remainder of the day and the following day until they have gone 24 hours without any further occurrences. Conjunctivitis (Pink Eye): Any child having eye drainage or pink and itchy
eyes will be immediately excluded from our program. Conjuctivitis is highly contagious. Children must be seen by a physician and treated for 24 hours prior to Head lice: Any children suspected or diagnosed with head lice will be excluded
from our program until treatment is completed and all nits have been removed. We will also require parents to wash all the child’s personal belongings (blanket, coats, hats, stuffed animals, etc.) prior to returning to the program. Constant and/or Profuse Nasal Drainage: Any child having symptoms of an
upper respiratory infection (yellow/green mucus, watery eyes, nasal congestion, etc.) will be excluded from the program at our discretion. If the child is diagnosed with an illness that requires antibiotics, the child must be treated for 24 hours before returning to school. (Strep Throat is an exception that requires 48 hours of Severe or Prolonged Coughing: Any child with severe or prolonged
coughing will be excluded from attending our program at our discretion. A child who has difficult or rapid breathing, severe coughing with vomiting, or a high- pitched croupy or “whooping” cough will be sent home immediately. Skin Rash/Lesions: Any child having an undiagnosed or contagious skin ras, a
lesion that is bleeding or oozing, or persistent itching or scratching of the body or scalp, will be excluded from our program until the problem is diagnosed and/or
Communicable Diseases
Any child having symptoms of a known communicable/childhood disease will be excluded from program participation immediately. These children should be kept at home until a doctor has determined that a) the child does not have a communicable disease, CLCC may request a doctor’s note indicating that the child is no longer contagious and can return to school. Please report any communicable diseases to our staff right away so that we may inform other families. Communicable diseases include, but not limited to: Medication Plan
Medication will only be given with prior written consent of the child’s parent or legal guardian.
Any time medication needs to be administered, we will require parents or guardians to fill out a Medication Authorization form. This form must be completed and on file before medication will be administered.
Non-prescription (Over-the-Counter) Medications
Non-prescription (over-the-counter) medications may be given with written permission from the
child’s parent or guardian through the Medication Authorization Form. Over-theCounter medication must be in its original container, with the expiration date on the bottle, and have your child’s name written on it. Medication will be administered in accordance with the instructions on the manufacturer’s label, unless alternate written instructions for its use are provided by a licensed physician. Any expired or unused portion of the medication will be returned to the child’s parent or destroyed. The following classifications of non-perscription medication can be given with written parental consent, but only at the dose, duration, and method of administration specified on the manufacture’s label: * Non-aspirin fever reducers/pain relievers A physician’s written consent is required for any non-perscription medication not listed above, or if the medication is to be taken differently than specified on the label.
Prescription Medications
No child will be given prescription medications without a physician’s written permission. A
Medication Authorization Form must be on file that is signed by both the child’s parent and
physician. Prescription medication must be in its original container and be properly labeled with the child’s name, name of prescribing physician, date the prescription was filled, dosage, duration (start and stop), and expiration date of medication. Any expired or unused portion will be returned or destroyed.
Emergency Medication
Emergency medications such as Benadryl, “Epi-Pens”, and inhalers will also be administered as
needed. Emergency medications must be given to the teachers in advance, with a completed Medication Authorization Form that is signed by the child’s parent and physician. Each parent will be asked to fill out a Health History and Emergency Care Plan for their child, in which they should indicate any known or suspected allergies that may necessitate the use of these emergency medications. If a child has been diagnosed with a life-threatening allergy, parents will also be required to fill out an Emergency Plan for Allergic Reactions form that must be signed by the child’s physician. Any expired or unused portion of the medication will be returned to the child’s Plans and Procedures for Emergencies, Injuries, and Illnesses
Emergency Preparedness
Creative Learning Child Care will have the following procedures in place at all times in order to All staff will stay current with First Aid and CPR training and certification. Enough staff, including backup personnel, will be in place so that a teacher can accompany a child to the hospital and remain with the child until the parent or The center will have fully stocked first aid kits and other emergency supplies, both in the classroom and with staff when the class meets in an alternate location (e.g. playground, walks, field trips, etc.). First aid kits will be restocked following each incident, and contents will be reviewed and updated regularly. Staff will have information on the closest emergency medical/dental care facilities, including location, hours, and route to the facility. Staff will have emergency information and supplies with them at all times, including emergency contacts for children and staff, medication, first aid supplies, Children and staff will practice fire/evacuation drills regularly, and additionally when new children or staff join the program. Children and staff will know at least two ways to exit the building. Emergency equipment will be regularly tested, restocked, or replaced in Center staff will know at least two evacuation location sites (one nearby and one farther away) and at least two ways to reach the alternative sites. Parents/guardians will be informed of off-site evacuation locations and procedures, and will be given a cell phone number of staff, and other vital
Emergency Procedures
The following are Creative Learning Child Care’s emergency procedures: CLCC requires that all paperwork be on file before a child’s first day of attendance. In the event of an emergency, these forms will provide the school with important data such as parent contact information, emergency contacts, authorization for the release of a child to other adults, and health and medical histories. In addition, these forms will give CLCC permission to seek emergency medical care should the child require such treatment. In the event of an emergency, staff members will assess the situation and, if warranted, call 9-1-1. Staff will respond as necessary until emergency help Parents/guardians will be contacted immediately and apprised of the situation. In the event that we are unable to reach the child’s parent or guardian, we will contact the individual(s) designated as emergency contacts for the child. If the situation requires professional care, a staff member will accompany the child to the hospital and remain with the child until family members or authorized If parents have a family emergency that will require their child to be picked up early from school, they may call the centers number at any time during the school In the event of a fire, earthquake, or other natural disaster, CLCC will follow the centers evacuation procedures by first getting all of the children and teachers out of the building and then calling 9-1-1. One teacher will contact the parents with their cell phone, while the other teachers will be responsible for providing supervision and comfort to the children.
Injury Procedures

Due to the active nature of children, minor injuries, bumps, and bruises will undoubtedly occur.
The staff are trained in Basic First Aid and CPR. Staff members will carry a fist aid kit and will be prepared to deal with minor injuries and first aid concerns. The staff will also carry cell phones to aid in communication in the event of an emergency while on the playground or during walks.
Minor Injury

In the event of a minor injury, the child will be treated with first aid by the classroom teacher. The
incident will be reported to the parent or guardian at the end of the day, either verbally or by way
of an Incident and Injury Report Form. The severity of the injury or incident will dictate whether or not the parent/guardian will receive an immediate phone call.
Serious Injury/Accident
In the event of a serious injury or accident, staff members will assess the situation and, if warranted, call 9-1-1. Staff will respond as necessary until emergency help Parents/guardians will be contacted immediately and apprised of the situation. In the event that we are unable to reach the child’s parent or guardian, we will contact the individual(s) designated as emergency contacts for the child. If the situation requires professional care, a staff member will accompany the child to the hospital and remain with the child at all times until family members or authorized emergency contacts have arrived. Behavior Management and Discipline Plan
Creative Learning Child Care’s is committed to providing children with a healthy, safe, and enjoyable learning experience. All children require direction and guidance as they grow into adulthood. We believe that this direction and guidance should be provided in a positive manner and should promote healthy learning and self-confidence. Being given daily opportunities for outdoor play will also allow children appropriate ways to release energy that they may have. The purpose of discipline is to teach children about self-control, acceptable social behavior, and respect for the rights of others. Our focus on discipline is preventive in nature and is built around constructive, developmentally appropriate behavior management strategies such as redirection, empathy, separation from problem situations, and reinforcement of positive behaviors, and creating an environment that encourages self-discipline. When discipline is necessary, CLCC will adhere to the following guidelines: Teachers and staff will model appropriate behavior and serve as positive role Clear limits will be established so that children know what is expected of them and have the opportunity to self-regulate their behavior. The learning environment will be designed to give children room to grow and Parents are an important part of their child’s education and will be consulted if a decision is made regarding ongoing disciplinary intervention. No corporal punishment shall ever be used, nor shall verbal abuse, humiliation, ridicule, sarcasm, or isolation. No child will be physically restrained unless it is necessary for protecting the health and safety of that child or another child or Children shall not be deprived of meals or snacks. Children shall not be punished for soiling, wetting or not using the toilet. Occasionally, children will have a hard time controlling their own behavior in a busy classroom. If a child’s behavior is disruptive to the program or to the experience of others, appropriate actions will be taken. Disruptive behavior is defined as behavior that adversely affects the activities of the classroom. Examples include hitting, pushing, biting, kicking, throwing objects, damaging school equipment, or forcefully taking an object from another child. When disruptive behavior occurs, the child will first be instructed as to what is wrong and then redirected to a positive alternative behavior. If redirection fails and other positive behavior management strategies are also unsuccessful, a short break or “time out” may be necessary to stop the continually disruptive or unsafe behavior and allow the child to regain self-control. However, time-outs will only be used as a method of last resort. In the event of a time-out, the child will be asked to sit in a quirt area of the classroom. A teacher will calmly ask the child to leave the group and explain to the child why he/she has been separated from the group. The child will sit quietly for one (1) minute per child’s age. A timer will allow the child to self-regulate the time-out. Children will always remain supervised during any disciplinary action. After the time-out, the child will be reminded of the appropriate behavior and welcomed back to the group. If frequent time-outs are needed or if the child’s behavior is consistently disruptive to the program or to others, a teacher will notify the child’s parents or guardians and schedule a conference to discuss the child’s needs and develop a plan for dealing with the problem behavior. If a child is engaging in dangerous behaviors or is abusing other children, staff, or property, the parents will be called and the child will be sent home immediately. Every effort will be made to work with children and families in resolving problematic behaviors. However, in the rare instances that these problem behaviors continue even after all possible corrective measures have been implemented, it may be determined that Creative Learning Child Care cannot meet the needs of the child in question. For the best interest of that child, the childcare program, and the safety of other children, parents may be asked to remove their child
Mandated Reporting
Creative Learning Child Care staff shall protect children from abuse and neglect while in the
programs care and custody. All staff are mandated reporters and will report suspected abuse or neglect to Child Protective Services or to the local law enforcement agency immediately. Creative Learning Child Care will cooperate in all investigations of abuse and neglect, including identifying parents of children currently or previously enrolled in the program; providing consent disclosers to the office of information from, and allowing the office to disclose information to, any person and/or agency the office may specify as necessary to the prompt investigation of allegations and protection of children. Failure to cooperate may be grounds for suspension, revocation, or refusal to issue or renew a license. If an allegation is made against a staff member, the director will notify Child Protective Services. The centers licensing agency will also be notified within 24 hours. To ensure that an allegedly abusive or neglectful staff member does not work directly with children, the staff member will be put on suspension without pay until the departments investigation is complete and for such further time as the office requires. If it is found that the allegations are not supported, the staff member

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