Svmi-20e - mailbox block

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MAILBOX BLOCK
Description
The Mailbox Block is used to implement the Voice Mail messaging features on the SVMi-20E. It also controls theoperating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if thesubscriber has Mailbox Administration capabilities. This Block maintains the message notification details. TheMailbox is where a subscriber receives, sends, and manages messages. The public caller may record a messageafter hearing a personal greeting from the Mailbox User and choose to review, re-record, send, or discard his mes-sage.
Event pointers are used to provide the flexibility to handle messaging differently for various modes of operation(typically at different times of the day).
Mailbox Block
The Mailbox Group Number is located to the left of the Mailbox Block Name. Group Numbers are convenient fororganizing Mailboxes and/or Subscribers into application specific groups. This number must be the same as theGroup Number for the MClass used to control this Block. In most applications, the default value of 01 is normallyused. Values from 01 to 99 are valid. You select which group the Mailbox Block belongs to before you create theMailbox Block. In a 'Multi-Tenant' installation groups in the SVMi-20E can be used to partition the applicationbetween tenants.
MAILBOX The name of this block. A Block name can be any alphanumeric string up to 16 characters long (includ-
ing spaces). A block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be
duplicated within the same group.
The SVMi-20E stores the subscriber name in either 'lastname, firstname' or 'firstname lastname'. When enteringthe subscriber name it is suggested you follow one for mat or the other for the entire application. If the name isentered as 'firstname lastname' The SVMi-20E will NOT automatically re-sort it to 'lastname, firstname', but thesubscriber would still be able to be accessed correctly from the directory. However by mixing and matching for-mats with in an application would cause the list of blocks to appear to be out of order.
This format ('lastname, firstname' vs 'firstname lastname' is only important because the directory feature willsearch on a specific field, 'lastname' or 'firstname' . If you did not put a comma after the 'lastname' in the 'last-name, firstname' format or put a comma after 'firstname' in the 'firstname lastname' format the directory searchwould not be accurate and subscribers entered out of format could not be accessed from the Directory.
Block Type: Mailbox Block / September 2005 Home Page
General Parameters
NUMBER This is the number of the mailbox. It can not be the same as any other mailbox block or list block. This
is the number that is used to give the block a unique identity. It is also the number that is used to call the mail-
box and can be referred to as it's "Key" Value.
LANGUAGE This is a language option. You may select from any installed language and from that point on the
extension will respond to the authorized owner in the language selected. Authorized owner means a user who
has entered a valid password.
The Extension block also has a Language field, and the SVMi-20E will try to resolve these fields to a single value(make them match). If conflicting information is contained in these fields, the Extension block has priority and theMailbox block will be automatically changed to match.
This selection is based on the order of the defined languages in page 3 of the System Wide Parameters. If the lan-guages are to be reordered, added to or changed in page 3 of the System Wide Parameters then this field shouldbe re-entered.
EXTENSION The Extension number to which the mailbox belongs. To edit this field, press ENTER to bring up the
Target Generator. Select and open Extension. Choose a new or existing Block from the Target Generator pick list
and press ENTER. Press ‘Ctrl + O’ to review or edit the chosen Block.
MCLASS This is the name of the mailbox class of service that defines operating characteristics for this Mailbox.
To change the MCLASS, press ENTER at this field to bring up the Target Generator. Select and open a new or exist-
ing Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block.
Important Note: When enabling E-Mail Gateway for a Subscriber, make sure the MCLASS with the appropriate
Mail Server is assigned.
Mailbox Controls
ANNOUNCE ONLY MAILBOX A 'Y' in this field designates this as an announcement only mailbox. When a pub-
lic caller accesses this mailbox, it will play the greeting message (announcement) and exit immediately without
recording a message. This may be used for bulletin boards and other simple audiotex applications. After playing
the announcement, the SVMi-20E will pass control to the block defined by the <No Msg Left> pointer.
SUBSCRIBER ADMINISTRATOR A 'Y' in this field gives the mailbox user the ability to send a broadcast message
to all subscribers on the system.
USE LIFO MESSAGE ORDERING If set to 'Y', messages are reviewed in "Last In First Out" order. If set to 'N', they
are reviewed in "First In Last Out" order.
NEW MESSAGE BEEPS If set to 'Y', the SVM will beep at the subscriber before requesting they enter their pass-
word when trying to log in. The beep signifies whether they have messages or not. This is useful when a caller is
calling in from their cell phone and does not want to stay on the phone any longer then they have to so they can
save minutes on their phone. The SVM will beep once for a single message and twice if there is more then one
message
DIRECTORY PUBLIC/USER A 'Y' in these parameters, and the subscribers' name recorded in the mailbox, allows
this object to be listed in either of the appropriate Directories. The Public directory is the directory that callers
access, the User directory is the directory that subscribers access.
SUBSCRIBER PASSWORD Allows the mailbox password to be changed, to the default digits, specified by Default
password in the System Wide Parameters or removed completely. Inputs are "DEFAULT" or "NONE". In the SVMi
Block Type: Mailbox Block / September 2005 Home Page
products, subscribers usually have both an Extension Block and a Mailbox Block (but may have only one of them).
Since each of these blocks have a password option, if different password values are entered in each of theseblocks (extension and mailbox), the SVMi-20E will try to resolve these two password fields into one value. Theextension password will override the value in the mailbox field.
RETENTION DAYS The number of days remaining before this block is automatically discarded during system
maintenance. This only applies to unused mailboxes.
Authorizations
FORCED MESSAGES ALLOWED This option makes the mailbox capable of sending Forced Messages. Forced
Messages are messages that have either "Reply Required” or Delivery Imperative.
When a message is designated as Reply Required, the messages recipient MUST reply to the message before themessage can be saved or deleted.
When a message is designated as Delivery imperative, the SVMi-20E will take extra steps to deliver it. The recipi-ent's pager will be called and then each of his stored telephone numbers will be tried.
WORKLOAD MANAGER This allows access to the subscriber workload manager in the subscriber telephone
interface. It makes available option #1 (dial #1 at the Subscriber Main Menu), and will allow the subscriber to
group their reminders as Commitments, Follow-ups or Tasks.
COMMITMENT / FOLLOW UP ALLOWED If this is enabled, subscribers can designate the reminders they create
as either a Commitment, Follow-up or Task. The individual meaning of these labels may vary from person to per-
son, their intent is to provide a way of separating reminders into different categories. These categories can be
reviewed in the subscriber Workload Manager. Workload Manager must be Y to make Commitment / Follow up
Allowed Work.
MESSAGE GROUPING ALLOWED If this is enabled a subscriber may group messages for playback. Reminders,
messages from a specific sender, Urgent messages, Call back messages and Private messages may all be grouped
separately. (Reminders may be further sub divided in the Subscriber Workload manager).
MAILBOX GREETING ALLOWED When set to yes the caller is allowed to record a mailbox greeting.
MESSAGE ALERT CONTROL ALLOWED When set to yes the caller is allowed to turn on and off the message alert
and set the alert number.
ENABLE EXTENDED PROMPTING A 'Y' in this field enables the full length, extended prompting to play to the
subscriber the next time he logs into his mailbox. Once the flag is set to 'N', extended prompting does not play
again and the subscriber does not have to listen to all the dialing options. The extended prompting is used to aid
the new mailbox user.
AUTO PLAY NEW MESSAGES If set to "Y", any new messages, or those messages not saved, will automatically
begin to play when the subscriber logs in to their Subscriber Services Menu.
AUTO PLAY MESSAGE INFO If this option is set, the sender information and time will be automatically played
for each message. If this is not set to Y, the caller can still get this information on demand by pressing '00' while a
message is playing.
Block Type: Mailbox Block / September 2005 Home Page
Mailbox Block
Message Alert Controls (Notification)
Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new mes-sages in their mailbox.
ALERT ON A 'Y' in this field enables Message Alert capabilities for this mailbox. An 'N' disables the Message Alert
feature. This parameter setting may be overridden by the phone interface.
ALERT ON URGENT MESSAGE ONLY Alerts the subscriber only if the message left was designated as urgent.
ALERT PHONE NUMBER This is the phone number where you want to be notified of your new messages, if you
have enabled message alert in your mailbox.
Delivery Schedule
Enter the from-to times for each day of the week that this subscriber should be notified of new messages. Enter2 digit for the hour (12 or 24 hour clock) and 2 digits for the minute. This schedule may also be set by the sub-scriber.
Message Auto Forward
ENABLE AUTO FORWARD This option turns Auto Forward on. When set any messages arriving in this mailbox
will be automatically forwarded to the destination specified on Mailbox Block page 4 of 5.
DELETE AFTER FORWARDING If this parameter is set to 'Y', the new message that is to be Auto Forwarded will
be discarded from this mailbox, when the forwarding takes place. If this parameter is set to 'N' the mailbox will
retain a copy of the message that is Auto-Forwarded. This parameter is only active when 'Enable Auto-Forward'
parameter is set to 'Y'.
AUTO-FORWARD DELAY The number of hours and/or minutes before a new message is automatically forward-
ed to another mailbox. Auto Forwarding is disabled if this parameter is left blank. The range for this is from 0 (no
forward) to 23:59 (almost one day).
Block Type: Mailbox Block / September 2005 Home Page
Mailbox Block
Pager Notification (Beeper)
PAGER NOTIFICATION ENABLED A 'Y' enables the pager notification of new messages received. An 'N' disables
this option.
NOTIFY ON URGENT MESSAGE ONLY Alerts the subscriber only if the message left was designated as urgent.
STATION The type of station block to use for pager outdials. Press ENTER to bring up the Target Generator. Select
a new or existing Station Block and press ENTER. Press ‘Ctrl+0’ to review or edit the selected Station Block.
DIAL The pager number to dial to notify of new messages.
Notification Schedule
Enter the from-to times for each day of the week that this pager should be notified of new messages. Enter 2 digitfor the hour (12 or 24 hour clock) and 2 digits for the minute. This schedule may also be set by the subscriber.
Fax Mail The SVMi-20E also requires at least one VPFM-E installed for FaxMail functionality.
MAILBOX CAN RECEIVE FAXES A 'Y' enables the subscriber to receive Fax Mail messages. An 'N' disables this
option.
MAILBOX CAN SEND FAXES A 'Y' enables the subscriber to send (Forward) Fax Mail messages received to anoth-
er subscriber. An 'N' disables this option.
FAX DELIVERY IS ON A 'Y' enables that delivery of new fax messages received will automatically be sent to the
subscriber's designated Fax Number during the delivery schedule times periods. An 'N' disables this option and
the subscriber will manually have to ask the SVM to print his selected Fax Mail messages.
DELIVER URGENT FAXES ONLY Alerts the subscriber only if the fax left was designated as urgent.
FAX NUMBER This parameter contains the fax number of the fax machine where the subscriber prefers to have
their faxes printed. If Fax Delivery is 'Y' and the time is between the Delivery Schedule times that the subscriber
is receiving fax messages, then all Fax Mail messages received by this subscriber will be sent to this designated
Block Type: Mailbox Block / September 2005 Home Page
fax number. If Fax Delivery is 'N' then this number will be offered to the subscriber, while trying to retrieve a FaxMail message, as the default Fax number. The subscriber can elect to send their faxes here or temporarily over-ride the number and enter a new number for that series of fax messages.
DELIVERY SCHEDULE Enter the from-to times for each day of the week that this pager should be notified of new
messages. Enter 2 digit for the hour (12 or 24 hour clock) and 2 digits for the minute. This schedule may also be
set by the subscriber.
Mailbox Block
ENABLE E-MAIL GATEWAY SUPPORT This is a 'Y' or 'N' setting. 'Y' enables the E-Mail Gateway for that sub-
scriber's Mailbox, and 'N' disables the functionality. If you try to enable more User then has been authorized by
the License Key,a Red comment will appear in the comment help line at the bottom of the Screen to indicate that
you have exceeded the user license. The "STAT" command in Port Activity will show you how many Users you have
enabled with E-Mail Gateway Functionality.
FROM Put in the E-Mail address the Subscriber would like to receive Replies to if a recipient of a Voice Message
from him wishes to reply via e-mail. When filled in with a valid e-mail address the receiving party will see the
Sending subscriber's name as it appears in the Mailbox Label name. If left blank all Voice Messages sent by the
subscriber will show the SVMi-20E in the From of the receiving parties Inbox.
DELIVER MSG Enter the e-mail address or addresses that the subscriber wishes to have E-Message Delivery sent
to. (A subscriber or mailbox can have up to 5 different E-Mail addresses assigned.)
NOTIFY ONLY Enter the e-mail address or addresses that the subscriber wishes to have E-Message Notification
sent to. (A subscriber or mailbox can have up to 5 different E-Mail addresses assigned.)
E-MAIL ADDRESS SYNTAX An e-mail address can be entered a couple of ways.
The traditional e-mail syntax is: [email protected] (domain suffix = .com, .net, .org,etc…) in this case the name entered as the Mailbox label name will be displayed in the Inbox "From" field if thevoice message was sent subscriber to subscriber.
In some cases the number of characters in a persons name is longer than the label name length in a MailboxBlock. Until now no-one saw that name so it didn't matter. If you do not want the Recipient to see the label nameas it is typed you can use the following syntax: Firstname Lastname <[email protected]> Block Type: Mailbox Block / September 2005 Home Page
Departmentname <[email protected]> This applies to all fields that accept an e-mail address: — System Wide Parameters: "Report" & "Reply To"— Mailbox Block: "From", "Deliver MSG", & "Notify Only" Mailbox Block
Operating Mode
Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each OperatingMode is given a unique Number by the system. Valid numbers are 01-99, and are assigned in sequence as newModes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existingMode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with itscorresponding Number.The Mode Number and Name are associated with the Block's Pointers, not the Block itself.
This allows each Block to route calls to different destinations in different Modes, using different Targets for thepointers' various Mode references.
For example, the Message Left pointer might route callers to an operator during the 'Day' Mode, but after 5:00 PM,it would route them to a Bye block. Pointers set in the Default Mode are always in effect unless the same Pointeris set in the current Operating Mode. The SVMi-20E will display Default Mode pointers in a block while viewingpointers in another mode. The Default Mode pointers will be grayed out to denote that they are not in the cur-rent mode.
CALLDIRECTOR EVENT POINTERS To edit any Event Pointer, press ENTER to bring up the Target Generator.
Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER. Press ‘Ctrl + O' to
review or edit the Block.
MSG-LEFT POINTER This is the Block that the SVMi-20E will pass control to if the caller leaves a message. The
target block allows the caller the option of returning to the beginning of the application, or sending the caller to
the Bye block if the organization or individual does not want to give the caller additional options.
NO MSG-LEFT POINTER This is the Block that the SVMi-20E will pass control to if the caller does not leave a mes-
sage or if this is an announcement only mailbox. The target block may allow the caller the option of returning to
the beginning of the application, or sending the caller to the Bye block, if the organization or individual does not
want to give the caller additional options.
Block Type: Mailbox Block / September 2005 Home Page
ESCAPE POINTER This is the Block that the SVMi-20E will pass control to if the caller presses the escape digit
while listening to the mailbox greeting or while leaving a message in the mailbox. When the Escape digit is
pressed the SVMi-20E will immediately exit the process it's in and go to the block defined in this pointer.
GREET-DTMF POINTER This is the Block that the SVMi-20E passes control to if the caller enters any valid DTMF
while listening to the mailbox greeting. If defined, the Admin digit, escape digit, digit to skip the greeting, and the
operator digit are not considered valid for this pointer. The target block is a menu which performs a search oper-
ation to match the caller ENTRY to the INPUT value of a pointer, or Number of an Extension, Mailbox or
Announcement.
OPERATOR POINTER This is the target Block that the SVMi-20E will pass control to if the caller presses the
Operator digit while listening to the mailbox greeting or recording a message.
AUTO-FWD POINTER This is the Mailbox to forward new messages to when the time has expired in the 'Auto-
Forward Message After' parameter. The target must be another mailbox and may not point back to itself.
Mailbox Block
Activity Counters
This page will keep track of this mailbox blocks activity. It contains the following statistics. Three columns of sta-tistics exist, Outside or Public callers, Call from other subscribers and Totals.
MAILBOX ACCESS COUNT The number of times someone other than the subscriber ('Public Callers') accessed
this Mailbox and the number of times the subscriber logged into this Mailbox, regardless of what functions they
performed.
MESSAGES SENT The number of messages this subscriber has sent, regardless of destination.
MESSAGES RECEIVED The number of messages this subscriber has received, from 'Public Callers' and from other
subscribers.
TOTAL CONNECT MINUTES The total amount of time connected to the mailbox.
The total number of messages in this Mailbox, listed according to those received from 'Public Callers' and fromother subscribers.
Block Type: Mailbox Block / September 2005 Home Page
NEW MESSAGES The current message count broken down to reflect how many have not been saved, from both
'Public Callers' and other subscribers.
SAVED MESSAGES The current message count from 'Public Callers' and other subscribers reflecting how many
have been saved.
DATE LAST ACCESSED The last time the subscriber logged into this Mailbox.
Block Type: Mailbox Block / September 2005

Source: ftp://ftp.myats.ru/ftp/Samsung/SVMi/SVMi-20/manuals/CD_SVMi-20/SVMi_20E_Mailbox_Block.pdf